Debit Order has failed

Thank you for your e-mail.
Please note, due to the failure of your payment for the outstanding amount of R__________, this amount needs to be paid into our bank account so that we can re-instate your bidorbuy account. 
The reason for failure to debit: (staff to fill in reason) Debit Order Rejected.
Once payment has been made, please notify Please also remember to update you banking details on the system if they are incorrect, in order to ensure this does not happen again. You may send us a proof of payment, but your account will only be re-instated once the funds have cleared into our bank account.
The funds can be paid into the following banking account - kindly ensure you use your user id or username as a reference number:
Bank: Nedbank Limited
Branch: Business Westrand
Branch Code: 128605
Account No: 1286022827
Thank you for your co-operation and understanding in this regard.