Buyer Protection Programme

Buyer Protection Programme

The Bob Shop buyer protection programme is designed for your peace of mind.

Minimum cover now doubled to R2,000

We've got your back

We've got you covered in the unlikely event that something goes wrong with your purchase on Bob Shop.
We will protect you if a seller does not send you the item you purchased or if the item is materially different to what was advertised.

How it works

    What's covered

  • Daily Deals100%
  • Verified sellersUp to R5,000
  • Other sellersUp to R2,000
  • Stores

  • BasicUp to R7,500
  • AdvancedUp to R10,000
  • PremiumUp to R12,500
  • Shipping fees are not covered.

Secure payments

Only payments made by any of the following methods will qualify for buyer protection.

Shop with confidence

Learn more about the conditions, exclusions and the level of protection you enjoy on Bob Shop.

Read more