bobshop may under certain circumstances, issue refunds for bobPay EFT payments made on purchases (in most cases when a Seller has been blacklisted and Bob Shop still holds your funds).

In order to request a refund the following procedure must be followed:

Please take note of the following conditions:

Important - If a Seller has requested a payout already and the funds transferred, if the Seller is contactable, you would need to request a refund directly from them, or if it is suspected that the Seller has acted fraudulently, you will need to open a case of theft under false pretences against the Seller at your local SAPS office and no refund will be processed. Bob Shop does not guarantee that a refund can and will be processed at any stage. bobshop reserves the right, at its sole discretion, to withhold a refund payout for any reason whatsoever.

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