The ratings system promotes freedom of speech on Bob Shop. Buyers and sellers are given the opportunity to respond to any ratings giving their side of the story for all to see. Normally we do not get involved in rating disputes. We encourage users to rate other users with respect to the experience they have while transacting. Bob Shop however reserves the right to delete any rating at its sole discretion upon an investigation into the rating and will only remove ratings in exceptional circumstances. 

If you feel that you have received an unfair rating or you have evidence of any abuse of the rating system, please email us at hello@bobshop.co.za.