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Customers Are King - FREE DOWNLOAD - Marketing

Customers Are King - FREE DOWNLOAD - Marketing

30 were available / New
R9.95
* from R1 per month with

Seller

Joined 24 Aug 2008
Durban
bidorbuy ID: 257710887

Good Customer Relationships

Why are they Important?

No matter what we buy; a cup of coffee, a holiday, a house or a car the decision of purchasing has to be emotional.

It is a crucial factor in customer retention and loyalty.

Customer satisfaction is the underpinning factor in customer experience.

Customers should feel good in doing business with the product or the service provider.
While purchasing rationality, reflection, judgment of pros and cons do play a part but it has to have an emotional side to it.

One's gut feeling, intuition, sense and interaction plays a significant role in buying.
Customer experience doesn't end in keeping a smiley face or having a soft tone while communicating with an irate customer.


It must make the customer feel that they are the most important person at that time.
Addressing a fickle customer and their emotions is not easy.Find out how to do this successfully.

  • Understanding Your Customer.
  • How to Keep Your Customers Happy?
  • How to Get Your Customers to Say "Wow!".
  • Proven Methods of Customer Retention.
  • Loyalty Marketing Programs.
  • Promotional Items to Enhance Customer Relations
  • Handling Customer Complaints.
  • How to Deal with Difficult Customers.
  • Introducing the Seven Deadly Sins of Customer Service.
  • Attitude.
  • Rudeness.
  • Inaccessibility.
  • Invalidation.
  • Customer Service over the Phone.



Warranty & Guarantee:

Money Back Guarantee Offered Replacement Guarantee:

7 Days: Buyer pays postage if applicable

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Buyer Feedback for Vinyl Lady Decals9947

FREE SHIP/LOW COURIER - BELIEVE IN YOURSELF INSPIRATIONAL QUOTE 5 WALL STICKER - 60+ COLOURS
Comment:
Very good product but took some time to arrive
Response:
(23 Jun 2017)
Thankyou, the delay is due to the production period which is specified in listings and emails
rated on 18 Jun 2017
alanahodgson3
FREE SHIP/LOW COURIER - AS FOR ME & MY HOUSE JOSHUA 24:15 WALL STICKER - LRG 60+ COLOURS
Comment:
Seller was friendly and willing to change order.
rated on 18 Jun 2017
Gonubie3716
rated on 31 May 2017
Tuf786