GENERAL ENQUIRIES:
All our communication is sent to you via the Bidorbuy e-mail system.
Patience is the key to online shopping!
We commit ourselves to excellent service and will do everything possible to ensure that you have a smooth shopping experience.
Please do not rate us Neutral or Negative to get our attention.WE WILL NEVER GIVE YOU A REASON TO LEAVE NEGATIVE FEEDBACK. PLEASE UNDERSTAND THAT WE ARE A REAL BUSINESS WITH REAL EMPLOYEES AND ANY NEGATIVE FEEDBACK IS DETRIMENTAL TO US.We will take care of any issues in a professional manner to make any transaction mutually satisfying for both parties
All your queries or problems will be attended to in a professional manner. Please understand we rate our customers only after the entire transaction is completed to both sides satisfaction. Just e-mail us, and we will reply NB: If any lot is found to be incorrectly described it may be returned for a refund (at your own cost,within 7 days). Please note that the scans form an integral part of the description.
FEEDBACK: I TYPICALLY WAIT UNTIL ITEM IS RECEIVED BY THE WINNING BIDDER/BUYER PRIOR TO POSTING FEEDBACK. THIS ALLOWS BOTH PARTIES TIME TO RESOLVE ANY ISSUES THAT MAY ARISE WITH ANY GIVEN TRANSACTION.
Money-Back Guarantee: 7 Days: We offer your money back on the cost of the item/s only, if you are not satisfied with the item/s & such item/s are returned within 7 days in the original state condition, package undamaged as sent - if & when applicable! With our Prior Notice. HAPPY BIDDING AND ENJOY YOUR PURCHASE – COLLECTABLES TRADER
*We dispatch parcels from Monday to Thursday excluding public holidays *Tracking number will E-mail to you within 72 working hours after the payment has been cleared.Payment must be made within 2 days *Shipping fee includes Admin, labour fee, Packaging material not postage only *No collections allowed. *Courier door to door service If choosing door to door delivery please provide a PHYSICAL ADDRESS NOT P.O. Box address. Choosing courier delivery and providing a P.O. Box address will automatically put your order on hold until a physical address is received. Couriers do not deliver on weekends and public holidays *Items are sent to the address on Bid or Buy only,unless you specifically such other in writing on the order form.Please make sure they are correct as we cannot be held responsible for incorrect addresses.*SAPO Normal to counter delivery SAPO they are so easy to lose customers' parcels and in case of parcels missing, SAPO will do nothing to their customers. We Sellers have nothing to do but lose money because BOB also won't consider seller's situation, and once parcels lost at the SAPO, BOB will only ask sellers to do full refund to buyers, We decided to stop offering SAPO shipping.*Money refund rules Must be returned in 7 days in ORIGINAL condition. No refund on shipping charges and A.D. fee. *We have no control over the post office or courier services, therefore we cannot be held any responsible for inconvenience or delays caused by the couriers or post office. *Shipping Insurance*Shipping Insurance is highly recommended. Due to the inefficiency of SAPO service, We use our own insurance. *Insurance is optional at 3% of total value. If you don't choose the insurance, We will not be held liable for any loss of goods while in transit. Collectablestrader.