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Robert's a beleaguered concierge of the luxury hotel owned by Mrs. Dubrow. She tells Robert an undercover reviewer is coming and to look sharp. If he does well he might get a promotion and some time off to take his sons, Brian and Kyle, on vacation. But then the villainous jewel-thief Rutledge checks in with his specially trained orangutan, Dunston. And when Dunston gets loose and tries to escape a life of crime with the help of Brian and Kyle, things go just a little lunatic.