We dispute this. When contacted, you chose a refund over an alternative. We promptly worked with BobShop. The delay was your fund release, not ours. Responded 11 Oct 2023
False Info: After receiving feedback that the sizes were not suitable, we tried to reach you to discuss alternatives, but we couldn't make contact. Responded 11 Oct 2023
We don't believe this is factual info: After receiving your order, we promptly called to discuss sizes and sent an agreed-upon sample for fitting. Responded 11 Oct 2023